FAQ

GENERAL

What vehicles do you offer?

Our Fleet includes Luxury Sedans, Limousines, SUVs, Vans, Mini Coaches and Motor Coaches.

Are you closed on any holidays?

We provide service 24-hours a day, 7-days a week, 365-days a year.

Do you provide child safety seats?

Unfortunately, we do not offer child safety seats at this time.

Do you have a lost and found?

Please contact us via email or call us at 888.881.2028 to inquire about any missing items you may have left in the vehicle.

BOOKINGS

How far in advance do I need to make a reservation?

We recommend that reservations be made at least 72 hours in advance for guaranteed availability. If you have an emergency and need immediate service, we will do our best to meet your needs.

What happens if my flight is delayed?

We monitor all flights arriving L.F. Wade International Airport (BDA), 3 Cahow Way Street, St. George's GE CX.  Our system automatically updates your reservation with any changes to your arrival time. You do not need to contact us if you flight is delayed. You do need to contact us if your flight information changes (i.e. if you miss or switch your flight).

What is your cancellation policy?

We require at least 4 hours notice to change or cancel your reservation for sedans, limousines, SUVs and vans. If you cancel less than 4 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy on specialty vehicles, please contact a Customer Service Representative at 888.881.2028.

Do you meet passengers in the airport?

Yes, we offer several different services from luggage meets to on-site coordinators for larger groups. Please contact us at  888.881.2028 for more details.

BILLING

What credit cards do you accepts?

We accept major credit cards which include Visa, and MasterCard

Why do you ask for a credit card when I make my reservation?

All reservations are subject to guaranteed payment. The credit card number taken at the time of your reservation is used for this purpose. Charges for your reservation will be billed to this card if you do not cancel your services in advance (see our cancellation policy).

Do I have to pay with the same card that is provided when I made my reservation?

The credit card provided at the time of your reservation is for guaranteed payment only. You can pay with another credit card or cash.

Can I set up a direct-bill account? 

Contact our Accounting Department at 847.259.5010, #6 and they can email you a receipt for your records.